By placing an order with Zenzi Shop, you agree to the following terms:
All orders are subject to availability and confirmation. We reserve the right to cancel or refuse any order if necessary. Customers must provide accurate shipping details.
All prices are listed in NPR. We accept Cash on Delivery (COD) and online payments (eSewa, Khalti, bank transfer). Orders are processed after confirmation.
Delivery times may vary based on location. Delays caused by courier services are beyond our control. Customers must be available to receive the order.
We do not offer returns or refunds.
Exchanges are only available if you receive a damaged or wrong item.
To request an exchange:
Contact us within 24 hours of delivery
Provide a clear unboxing video and photos
Without proof, exchange requests may not be accepted.
All products are handmade. Slight variations in color, embroidery, or stitching are natural and not considered defects.
We try to display products as accurately as possible. However, slight differences may occur due to lighting or screen settings.
Zenzi Shop is not responsible for damage after delivery, misuse of the product, or natural variations in handmade items.
Your information is handled according to our Privacy Policy.
We may update these Terms & Conditions at any time. Continued use of our services means you accept these changes.
For any questions, contact us:
Instagram / Facebook: @Zenzi_Shop
Email: [email protected]
