At Zenzi Shop, each product is carefully handmade with attention to detail.
Because of this, all sales are final and we do not offer refunds.
We do not provide refunds once an order is placed and delivered
Change of mind, preference, or expectation differences are not eligible for refund
We do not offer refunds even for damaged items.
Instead, we provide a free exchange in such cases.
You may request an exchange if:
You receive a damaged product, or
You receive the wrong item
To be eligible for exchange:
You must contact us within 24 hours of delivery
A clear unboxing video is required
Our products are handmade, so slight variations in embroidery, color, or stitching are natural and not considered defects.
