Return Policy

🔁 Returns & Exchanges

We put a lot of care into every Zenzi bag 💫
Because of this, we don’t offer returns or refunds.

🔄 When can you exchange?

We’ll happily exchange your order only if:

• You received a damaged item, or

• You received the wrong product

📦 What you need to do

• Contact us within 24 hours of delivery

• Send us:

  • A quick unboxing video

  • A few clear photos of the issue

This helps us verify and fix things quickly for you.

🚚 Exchange process

Once approved:

• We’ll arrange a replacement for you

• No extra cost if it’s our mistake

🧵 About our products

Each bag is handmade, so small differences in embroidery or stitching are normal.
These little details are what make every piece unique ❤️